Privacy Policy

Introduction

At Dicerealm, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our plumbing services.

By accessing our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following personal information when you:

• Request plumbing services or consultations
• Contact us through our website or phone
• Subscribe to our newsletter or updates
• Fill out forms on our website

This information may include:

• Full name and contact details
• Address and location information
• Phone number and email address
• Property details and plumbing requirements
• Payment information for completed services

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website and search terms used

How We Use Your Information

We use the collected information for the following purposes:

• Providing plumbing services and installations
• Scheduling appointments and service calls
• Processing payments and maintaining records
• Communicating about your service requests
• Improving our website and service quality
• Sending relevant updates about our plumbing solutions
• Complying with legal and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Website hosting and maintenance
• Customer support services
• Marketing and communication tools

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Ensure safety of our customers and employees
• Investigate potential violations of our terms

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing systems
• Regular backup and recovery procedures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing plumbing services and support
• Maintain service records and warranties
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

When information is no longer needed, we securely delete or anonymize it according to our data retention policies.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences, though this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites, including our social media profiles on Instagram, Facebook, Twitter, and Telegram. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

International Data Transfers

As we operate in the UAE, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information during such transfers, in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: