Terms of Service

1. Acceptance of Terms

By accessing and using Dicerealm's plumbing services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Dicerealm regarding your use of our professional plumbing solutions throughout the UAE.

If you do not agree with any part of these terms, you must discontinue use of our services immediately. Your continued use of our plumbing services constitutes acceptance of any modifications to these terms.

2. Service Description

Dicerealm provides comprehensive plumbing solutions including but not limited to:

• Professional plumbing installations for residential and commercial properties
• Expert repair services for pipes, fixtures, and plumbing systems
• Complete plumbing system design and implementation
• Emergency plumbing services and leak repairs
• Maintenance and upgrade services for existing plumbing infrastructure

All services are performed by licensed professionals in accordance with UAE building codes and industry standards.

3. Service Area and Availability

Our plumbing services are available throughout the United Arab Emirates, with our primary operations based at Sheikh Zayed Road 210, Dubai, UAE. Service availability may vary depending on location, weather conditions, and technician availability.

We strive to provide timely service responses, particularly for emergency plumbing situations. However, response times may be affected by factors beyond our control, including traffic conditions, equipment availability, and the complexity of the plumbing issue.

For service inquiries and scheduling, please contact us at +971 4 892 3476 during our business hours.

4. Customer Responsibilities

As a customer of Dicerealm's plumbing services, you agree to:

Failure to meet these responsibilities may result in additional charges, service delays, or termination of service.

5. Pricing and Payment Terms

All plumbing service pricing is provided through detailed estimates before work begins. Our pricing structure includes labor, materials, and any applicable taxes as required by UAE law. Prices may vary based on the complexity of the plumbing work, materials required, and time of service.

Payment is due upon completion of services unless alternative arrangements have been made in writing. We accept various payment methods including cash, bank transfers, and major credit cards. For larger plumbing projects, payment schedules may be arranged based on project milestones.

Emergency plumbing services may incur additional charges due to after-hours availability and urgent response requirements. These charges will be clearly communicated before service begins.

Late payment fees may apply to overdue accounts as permitted by UAE commercial law.

6. Warranties and Guarantees

Dicerealm stands behind the quality of our plumbing work and materials. We provide warranties on our services as follows:

Material warranties are provided by manufacturers and may vary by product. We will assist customers with warranty claims for defective materials when applicable.

Warranties do not cover damage caused by misuse, normal wear and tear, or modifications made by parties other than Dicerealm.

7. Limitation of Liability

While Dicerealm maintains comprehensive insurance and follows industry standards, our liability is limited to the value of services provided. We are not responsible for indirect, consequential, or incidental damages that may result from plumbing work or service delays.

Our maximum liability for any claim related to our plumbing services shall not exceed the total amount paid for the specific service in question. This limitation applies to all claims, whether based on contract, negligence, or other legal theories.

Customers are encouraged to maintain appropriate property insurance to cover potential water damage or other property-related issues that may occur during plumbing work.

8. Privacy and Data Protection

Dicerealm respects customer privacy and handles personal information in accordance with UAE data protection regulations. We collect only necessary information required to provide plumbing services, including contact details, service addresses, and payment information.

Customer information is used solely for service delivery, communication, and business record-keeping. We do not share personal information with third parties except as required for service delivery or legal compliance.

Customers have the right to request access to their personal information and may request corrections or deletions as permitted by applicable law.

9. Dispute Resolution

We are committed to resolving any concerns about our plumbing services promptly and fairly. If you have a complaint or dispute, please contact us immediately at +971 4 892 3476 or visit our office at Sheikh Zayed Road 210, Dubai, UAE.

We will make every effort to resolve disputes through direct communication and negotiation. If resolution cannot be achieved through these means, disputes will be handled according to UAE commercial law and may be subject to mediation or arbitration as appropriate.

Any legal proceedings related to our services must be initiated within one year of the completion of the relevant plumbing work.

10. Modifications to Terms

Dicerealm reserves the right to modify these Terms of Service at any time to reflect changes in our business practices, legal requirements, or service offerings. Updated terms will be posted on our website and will become effective immediately upon posting.

Customers will be notified of significant changes through our standard communication channels. Continued use of our plumbing services after modifications constitutes acceptance of the updated terms.

For questions about these terms or our services, please contact us during business hours.

11. Contact Information